01
Reserve
Choose the products, quantities and fulfilment preference through the pre-launch order form.
Launch information
Pre-launch ordering with clarity before checkout.
We are opening The Velvet Harvest carefully, beginning with order requests, sample pathways and direct confirmation before payment or fulfilment.
How launch works
A simple path from interest to fulfilment.
Until full checkout is switched on, each order request is reviewed so the right product, size, pickup or delivery pathway can be confirmed.
02
Confirm
We confirm availability, timing, delivery or pickup details, and any allergy or gifting notes.
03
Pay
Payment instructions are sent after the order is checked. Online checkout will follow as the range scales.
04
Receive
Orders are packed for freshness, storage clarity and the intended ritual: home, bar, gift or event.
Product care
Trust details customers should see before buying.
Final product labels will carry ingredient, storage, batch and allergen information. This page gives the launch-level guidance while the first production run is finalised.
Keep sealed and dry
Store in a cool, dry place away from humidity, heat and direct sunlight. Reseal immediately after opening.
Target 6-9 months
Many launch products are designed for a 6-9 month target shelf life, subject to final product, packaging and batch validation.
Tell us before ordering
Customers with allergies, dietary needs or venue compliance requirements should note them in the order or enquiry form.
Retail and trade sizes
Retail pouches, jars and tins sit alongside 250g, 500g, 1kg and custom hospitality formats by enquiry.
Shipping & returns
Launch policy summary.
These policies will become fuller legal pages as ecommerce checkout is added.
Sydney-first launch
Pickup and Sydney delivery requests are prioritised first. Wider Australian delivery will be confirmed after fulfilment testing.
Food safety first
Because these are food products, opened items generally cannot be returned unless faulty, damaged or incorrectly supplied.
Contact before ordering
For gifting deadlines, venue use, allergies, large orders or custom packs, contact us before confirming payment.